Norviquey™ is a brand operated by Guangzhou Sakuang Trading Co., Ltd.
Legal Representative: Hu Zhiping | Customer Support: service@eterrene.com
Business Address: Room 202, No. 5 Tianpingjia 1st Lane,
Tianhe District, Guangzhou

Contact Us

Your Direct Route to Norviquey™

If you have a question about a product, an existing order, a delivery, a return request, or the information published on our website, our customer support team is available to help you identify the appropriate next step.

We aim to make communication with Norviquey™ clear and practical. Please select the contact method that suits your inquiry and provide enough information for us to understand the matter without unnecessary back-and-forth correspondence.

Customer Support Details

Brand: Norviquey™

Operating Company: Guangzhou Sakuang Trading Co., Ltd.

Legal Representative: Hu Zhiping

Business Address: Room 202, No. 5 Tianpingjia 1st Lane, Tianhe District, Guangzhou

Email: service@eterrene.com

Telephone: +86 19119273072

Customer Service Hours: 8:00 AM–10:00 PM

Our listed customer service hours describe the regular availability window published by the store. They should not be interpreted as a guarantee that every inquiry will receive an immediate resolution. Written requests may require examination of product information, order records, or delivery updates before a complete response can be provided.

Which Inquiry Should You Send?

Product Questions

If you need clarification about swimming gear, available product options, dimensions, materials, care guidance, or intended use, please identify the item you are considering. A product name or the relevant product page address is useful.

If your question concerns a feature that is not described on the listing, explain exactly which specification you need confirmed. Our team can review the available information and respond based on the details that can be verified. We do not want customers to make decisions based on assumptions about a product's specifications.

Existing Order Questions

For an inquiry about an existing order, include the order number and the email address associated with the order. Please describe whether the question concerns order status, a requested change, an address concern, or another matter.

If you need to change an address or other order information, contact us as soon as possible. A change may be possible before dispatch, but it cannot be guaranteed once fulfillment or carrier handling has begun.

Delivery and Tracking Concerns

If your parcel has not arrived within the expected delivery range, tracking information has stopped updating, or the delivery record does not match what you received, please contact our team.

Include the order number, tracking reference if available, and a short description of the issue. If the tracking page shows a delivery scan but you cannot locate the parcel, tell us that explicitly. A delivery scan alone does not prevent us from reviewing a reasonable delivery inquiry.

Returns and Product Problems

For a return request, include the order number, the item concerned, and the reason for the request. If the product arrived damaged, defective, incorrect, or materially different from its description, please include clear photographs where relevant.

Please contact us before sending an item back. Our team will explain whether the item is eligible for return and provide the appropriate return instructions and authorized destination where the request is approved.

Privacy and Website Questions

You may also contact us with questions about the personal information associated with your use of the store. Please identify the nature of your request, such as access, correction, deletion where applicable, or a question about cookies and tracking technologies.

For your protection, avoid sending passwords, government identification numbers, or unrelated sensitive information through ordinary customer support messages. We will request only information reasonably needed to understand and address your inquiry.

How to Help Us Review Your Request

A concise, organized message usually allows a more useful review. Where applicable, include:

• Your order number.

• The product name or product page.

• A clear explanation of the question or problem.

• Relevant tracking information.

• Photographs or other supporting material when necessary.

• Your preferred method of receiving a response.

Please do not include unrelated personal information. If we need further details to investigate the issue, we will explain what is required and why it is relevant.

Response and Resolution Process

We aim to process after-sales service requests within three business days after receipt. Processing means that the request will be reviewed and handled through the appropriate service process; it does not mean that every issue can necessarily be fully resolved within that period.

Some matters depend on information from a carrier, confirmation of a product condition, or other records. When further investigation is needed, we may need additional time to reach a conclusion. We aim to keep the handling of the request focused on the information necessary for resolution.

If you have already contacted us, please reply to the existing correspondence when possible. Keeping related messages together can make it easier to follow the history of the inquiry.

Contact Before Returning an Item

The business address listed above identifies the company's business location. It is not automatically an authorized return warehouse. Do not send a return parcel to that address unless our team has specifically confirmed that it is the correct destination for your approved return.

The Return Policy explains the 30-day return window, eligibility conditions, return shipping responsibilities, and refund processing expectations. Please review that policy before dispatching a return.

Our Commitment to Clear Communication

We aim to provide responses that are relevant to the request, consistent with the published policies, and based on information that can be checked. If a policy or product description appears unclear, please identify the exact wording so we can review it.

For general store information, you may also consult About Us, FAQ, Shipping Policy, Return Policy, Privacy Policy, Terms and Conditions, and Terms of Use.

Thank you for contacting Norviquey™. We appreciate clear communication and will use the details you provide to direct your inquiry to the appropriate service process.