Norviquey™ is operated by Guangzhou Sakuang Trading Co., Ltd. | Legal Representative: Hu Zhiping
Business Address: Room 202, No. 5 Tianpingjia 1st Lane, Tianhe District, Guangzhou | Email: service@eterrene.com
Privacy Policy
Last Updated: October 21, 2026
1. Purpose and Scope
This Privacy Policy explains how Norviquey™, operated by Guangzhou Sakuang Trading Co., Ltd., handles personal information when visitors browse the store, submit an inquiry, place an order, request after-sales assistance, or otherwise interact with the website.
We aim to collect only information that is reasonably relevant to operating the store, responding to requests, arranging fulfillment, maintaining website functionality, and meeting applicable legal obligations. The information actually collected depends on the features used and the information a visitor chooses to provide.
2. Information We May Collect
Depending on the interaction, information may include:
-
Contact information: name, email address, telephone number, and other contact details supplied by a customer.
-
Order information: order reference, selected products, product options, delivery address, and information needed to manage fulfillment or an after-sales request.
-
Correspondence: messages, questions, photographs, and supporting information voluntarily submitted to customer support.
-
Technical information: browser type, device information, approximate network-derived location, pages visited, referral information, and technical events generated during website use.
-
Preference information: cookie settings and privacy choices communicated through available website controls.
Please avoid sending sensitive personal information that is unrelated to a store inquiry. We do not need unrelated medical records, biometric information, government identification numbers, or private account credentials to answer ordinary product questions.
3. How Information Is Used
We may use relevant information to:
-
Operate and maintain the online store.
-
Record and manage customer orders.
-
Arrange dispatch and communicate tracking information.
-
Answer product questions and customer service requests.
-
Review delivery concerns, return requests, and product complaints.
-
Protect the website and investigate suspected misuse.
-
Understand website performance and improve navigation or product information.
-
Meet applicable legal, recordkeeping, and regulatory obligations.
-
Apply privacy choices and manage consent where required.
We will not describe a use as necessary merely because it is convenient. Where applicable law requires consent or another legal basis, the relevant processing will be handled according to that requirement.
4. Cookies and Similar Technologies
The website or its service providers may use cookies, pixels, scripts, and similar technologies to support essential functions, remember preferences, understand site performance, and measure advertising activity.
The technologies used can vary according to the integrations enabled on the live website. Where non-essential technologies require consent, visitors should be provided with an appropriate notice and a meaningful way to make or change their choices before the relevant processing begins.
If AppLovin pixels, cookies, scripts, or other integrations are enabled, the website must identify AppLovin and the relevant technologies through an appropriate cookie banner or comparable mechanism, respect applicable consent choices, and implement legally required privacy controls. The presence of this written policy does not replace the technical implementation of those controls.
5. AppLovin and Third-Party Data Processing
AppLovin may act as a third party that collects information through advertising or measurement technologies deployed on the website. Depending on the integration and the user's choices, relevant information may include device or browser signals, online activity, advertising interaction events, and technical identifiers.
Such information may be used for advertising measurement, campaign attribution, fraud prevention, or related advertising purposes described by the relevant provider. The actual data collected and processed depends on the technologies enabled and the applicable privacy choices.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy
We may also use service providers to support website hosting, order administration, customer communications, delivery coordination, analytics, and technical security. These providers should receive only the information reasonably necessary for their assigned functions and should handle it under applicable contractual and legal requirements.
We do not authorize the use of customer information for unrelated purposes merely because a service provider can technically access it.
6. Disclosure and Sharing
Information may be disclosed to relevant service providers, delivery partners, technical providers, professional advisers, or public authorities when reasonably necessary for an identified business purpose or legal obligation.
Information may also be involved in a legitimate business reorganization where applicable law permits the relevant transfer and appropriate safeguards are maintained.
We do not state that no information is ever shared. Website operation, fulfillment, security, and advertising measurement may involve third parties. Where privacy laws define certain disclosures as a sale, sharing, or targeted advertising, we will provide the notices and choices required by those laws where applicable.
7. Data Retention
We retain information for the period reasonably necessary for the purpose for which it was collected, including order administration, customer support, dispute handling, security, and legal recordkeeping.
Retention periods may differ by information type. A customer service message may be retained with its related order record, while technical logs may be kept for a different period. When information is no longer needed, we will take appropriate steps to delete it, de-identify it, or otherwise dispose of it, subject to applicable retention requirements and legitimate recordkeeping needs.
8. Security and Access
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
No online service can promise absolute security. Visitors should use care when transmitting information and should not include passwords or unrelated confidential material in ordinary customer service messages.
Access to information should be limited to personnel and service providers who reasonably need it for their assigned duties. Suspected security issues should be reported through the contact information provided on this page.
9. Privacy Rights and Choices
Depending on applicable law and your circumstances, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of certain processing, or a copy of relevant information. You may also have rights to object to certain uses or withdraw consent where consent is the applicable legal basis.
You may submit a request to service@eterrene.com. Please describe the right you wish to exercise and provide enough information for us to identify the relevant record. We may request reasonable verification before acting on a request to prevent unauthorized disclosure.
Where applicable, you may also use the website's cookie controls or other privacy mechanisms to change your preferences. We will not treat a privacy request as permission to collect additional information unrelated to verification or fulfillment of that request.
10. Children's Information
This store is not intended to solicit personal information from children in circumstances where collection is prohibited by applicable law. We do not knowingly seek to provide children's personal information to advertising technologies.
If you believe a child has submitted personal information inappropriately, contact us with enough detail to locate the record. We will review the matter and take appropriate steps consistent with applicable law.
11. International Processing
Depending on the services and technical infrastructure involved, information may be processed in locations different from the visitor's location. Where applicable law requires safeguards, notices, or a particular legal basis for such transfers, those requirements must be addressed before the relevant processing takes place.
12. Changes to This Policy
We may revise this Privacy Policy when our website functions, service providers, legal obligations, or data handling practices change. The updated version will be published on this page with a revised date when appropriate.
A policy update does not eliminate rights that cannot lawfully be waived or retroactively change the legal basis required for earlier processing.
13. Contact for Privacy Matters
For questions, access requests, correction requests, deletion requests, or other privacy inquiries, contact:
Norviquey™
Guangzhou Sakuang Trading Co., Ltd.
Email: service@eterrene.com
Please explain your request clearly and avoid sending unrelated sensitive information. We will review the inquiry and respond according to the applicable requirements.
This policy should be read alongside the website's Terms of Use and other applicable store policies.