Norviquey™ is operated by Guangzhou Sakuang Trading Co., Ltd. | Legal Representative: Hu Zhiping
Business Address: Room 202, No. 5 Tianpingjia 1st Lane, Tianhe District, Guangzhou | Email: service@eterrene.com

Shipping Policy

Last Updated: October 21, 2026

1. Our Dispatch Approach

Norviquey™ aims to arrange fast dispatch for eligible orders. The preparation process may vary according to product availability, order details, destination, and fulfillment requirements. We do not publish a fixed processing period in this policy, and customers should not interpret fast dispatch as a promise that every order will leave a facility within an identical interval.

Dispatch and transportation are separate stages. Dispatch refers to the preparation and handover of a parcel to a carrier. Transportation refers to the carrier's movement of the parcel toward its destination. The estimated transportation period below begins after the carrier accepts the parcel.

2. Estimated Transportation Period

The usual transportation estimate is 3–7 days after carrier acceptance. This is an estimate, not a guaranteed arrival date.

Actual delivery can be affected by the destination, carrier operations, local delivery conditions, address accuracy, customs or border procedures where applicable, public holidays, severe weather, and other disruptions outside the normal dispatch process.

An estimate should be used as a guide rather than a substitute for the tracking information associated with a particular parcel. If the carrier provides a more specific delivery update, customers should refer to that information while allowing for possible changes.

3. Shipping Charges

Any applicable shipping charge is calculated at checkout according to the delivery destination and the shipping method available for the order.

Please review the displayed shipping charge and delivery information before completing your order. The amount may differ between destinations or shipping options. This policy does not promise free shipping for all products or all destinations.

If a shipping charge appears inconsistent with the selected destination or available method, please contact customer support before finalizing the order so that the issue can be reviewed.

4. Fulfillment and Dispatch Location

The dispatch facility may vary according to inventory availability, product requirements, and delivery destination. We do not represent every order as originating from a local warehouse.

Where a third-party fulfillment facility or carrier is involved, the relevant service provider may handle part of the dispatch or transportation process. This does not remove our responsibility to provide a reasonable customer support process for shipping concerns.

The company address listed on this website identifies the operating business. It should not be interpreted as the dispatch origin or a return warehouse address for every order.

5. Shipping Confirmation and Tracking

When a parcel has been dispatched and tracking information is available, we provide the relevant shipping confirmation or tracking details through the applicable order communication channel.

Carrier tracking systems may not show movement immediately after handover. The first scan or a later status update can take time to appear, depending on the carrier's systems and handling process.

Customers should use the tracking reference supplied for the relevant parcel. If tracking information appears incorrect, unavailable, or inconsistent with the order, contact our support team with the order number and tracking reference.

6. Address Accuracy and Requested Changes

Customers should review the delivery address and relevant contact details carefully before finalizing an order.

If an address error is discovered, contact us as soon as possible and identify the information that needs to be corrected. We will review whether the change is still possible. Once a parcel has entered fulfillment or carrier handling, we may be unable to alter the destination.

We cannot promise that every requested change will be accepted by a carrier or fulfillment provider. If a change cannot be made, we will explain the available information and any appropriate next step.

7. Delivery Delays

A delay may occur when a carrier experiences operational disruption, the delivery address requires clarification, severe weather affects transport, or other circumstances interrupt normal movement.

If a parcel appears delayed, please check the latest tracking information first. If the information has not changed for an extended period or the expected delivery range has passed, contact us so that the matter can be reviewed.

We aim to communicate using the information available. We will not invent a new delivery date when a carrier has not provided a reliable estimate.

8. Missing or Potentially Lost Parcels

If a parcel appears to be lost, please contact customer support with the order number, tracking reference, and a brief description of the circumstances.

We may review available carrier information or seek clarification from the relevant service provider. The investigation may require additional time if the carrier has not supplied sufficient information.

A tracking status marked “Delivered” does not automatically end the review. If you cannot locate the parcel, tell us and we will assess the available details, including the delivery record and the information you provide.

Where a parcel is confirmed lost or another delivery failure is established, we will review the appropriate resolution in accordance with the circumstances and applicable law.

9. Incomplete or Damaged Deliveries

If the parcel arrives with visible damage, missing items, or contents that do not match the order, contact us promptly. Please provide the order number and clear photographs of the parcel or item where relevant.

Preserve the packaging and any available delivery documentation when reasonably possible. This may help identify whether the issue occurred during transportation, fulfillment, or another stage.

We will assess the report and explain the appropriate next step. Product problems are handled alongside the Return Policy, which describes the process for damaged, defective, incorrect, or materially misdescribed items.

10. International and Destination-Specific Considerations

Delivery procedures may differ according to destination. Some destinations may involve additional carrier requirements or local procedures. Customers should provide a complete and accurate delivery address and review any destination-specific information displayed during the order process.

We do not guarantee that all destinations have identical delivery options or transportation conditions. If a destination cannot be served through the available methods, the relevant limitation should be identified before an order is finalized.

11. Contacting Us About Shipping

For a shipping inquiry, contact service@eterrene.com and include the order number and tracking reference if available.

We aim to process after-sales requests within three business days after receipt. More complicated delivery investigations may take longer when carrier information is required. We will review the inquiry using the information available and explain any additional step needed.

12. Policy Consistency

The shipping estimate, dispatch description, and shipping-charge information in this policy should match the information displayed elsewhere on the website. Any shipping charge must be visible at checkout before the customer completes the order.

If the store changes its actual fulfillment process or available shipping methods, this policy and any affected customer-facing information should be updated accordingly.

13. Operating Information

Brand: Norviquey™
Operating Company: Guangzhou Sakuang Trading Co., Ltd.
Legal Representative: Hu Zhiping
Business Address: Room 202, No. 5 Tianpingjia 1st Lane, Tianhe District, Guangzhou
Customer Support: service@eterrene.com

This Shipping Policy should be read alongside the FAQ, Return Policy, Terms and Conditions, and other relevant store information.